With digital experiences becoming the new normal, your customers expect personalization from your online store and expect them fast. In fact, 75% of your online visitors will move to another store if they don’t get a reply in 5 minutes.
The eCommerce industry has fierce competition now. To win customers, you need to make sure you know all the stages of your customer journey. To help you design the journey, and make an unstoppable customer acquisition funnel, you need to answer these five questions:
How would your ideal customers discover you?
What do they do when they want to know more about your product?
How is the purchase process for your customers?
How do you follow up in the post order process?
How do you convert first-time buyers to repeat users and advocates?
If you can nail these down, you can build a sustainable eCommerce that can grow fast. In today’s episode, I dig into these questions and talk about what factors you should consider answering these as well.
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